Privacy Policy
A legal disclaimer
Pacific Pallet ("we," "our," or "us") is committed to protecting the privacy and security of our website visitors, customers, and business partners. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website (www.pacificpallet.ca) and our services.
By accessing our website or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We collect different types of personal information, including but not limited to:
Information You Provide to Us: Contact details (such as name, email address, phone number, and company name) when you submit inquiries, request quotes, or communicate with us. Business and account-related information for order processing and account management.
Information Automatically Collected: When you visit our website, we may collect certain information automatically, including: Usage Data: Your IP address, browser type, operating system, referring URL, and pages viewed on our website. Cookies & Tracking Technologies: We use cookies and other tracking technologies to improve website functionality, analyze trends, and enhance user experience. You can manage cookie preferences through your browser settings.
Information from Third Parties: We may receive information from third-party partners, suppliers, or industry organizations as part of our business operations.
How We Use Your Information
We use the information collected for the following purposes: To provide and improve our services: Managing customer accounts, processing orders, and fulfilling service requests. To communicate with you: Responding to inquiries, sending order confirmations, and providing updates. For marketing and promotions: Sending newsletters, special offers, and company updates (only if you have opted in). For website analytics and improvement: Monitoring website usage and optimizing content based on visitor interactions. To comply with legal obligations: Ensuring compliance with applicable laws, regulations, and industry standards.
Sharing and Disclosure of Information
We do not sell, rent, or trade your personal data. However, we may share your information in the following circumstances: With Service Providers: We may share information with trusted third-party vendors who assist in providing logistics, customer service, payment processing, and marketing services. For Legal Compliance: If required by law or in response to legal requests, we may disclose personal information to comply with legal obligations, enforce our terms, or protect our rights. Business Transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the new entity as part of the business transition.
Data Retention and Security
We take reasonable measures to safeguard your information from unauthorized access, alteration, or disclosure. Retention Period: Personal data is retained for as long as necessary to fulfill business purposes or legal requirements. Security Measures: We implement encryption, firewalls, and access controls to protect your data. However, no data transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data: Right to Access: You may request a copy of the personal information we hold about you. Right to Correction: You may update or correct inaccuracies in your personal data. Right to Deletion: You may request that we delete your personal information, subject to legal obligations. Opt-Out of Marketing Communications: You may unsubscribe from our marketing emails at any time by following the instructions in the emails.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience and analyze traffic patterns. Essential Cookies: Necessary for website functionality. Analytical Cookies: Used for website performance tracking (Google Analytics, etc.). Marketing Cookies: Used for personalized advertisements (only if applicable). You may manage your cookie preferences through your browser settings.